Vodacom misses the ball….
Today I called Vodacom on their Specific Needs number, 12580, and spoke with a Call Centre consultant, named Mapoma.
She informed me that Vodacom only offer specific phones for people who have a visual impairment e.g. blind or low vision, they do not offer any products for people with a hearing loss e.g. phones that are telecoil enabled; airtime which can be used for sending sms’es etc. I asked her when Vodacom would begin to start supporting the deaf/Deaf/HoH communities? Mapoma did not have an answer and promised to take the matter up with her Supervisor.
Should we hold our breath??
I can relate to your frustration. Vodacom has given me the customers careline (an sms version where you can communicate with the careline via sms which was a bonus), but with much avail I received no response .
Vodacom has launched a phone for the hard of hearing. It’s called a BELLEN and works with bone conduction technology. I obtained one and must say it really works well. Unfortunately it has no features, such as camera or web acess etc…very basic phone
Herman Swart
same applies to Telkom. I am fortunate to have bought a wireless handset from them which has a click-on amplifier. It seems they have now discontinued this line. Unbelievable in today’s high-tech world.
As a hearing aid wearer when I 1st used cell phones I used Nokia as they sell a loop system for speaking and hearing on the phone!it was brilliant! I now use a blaackberry with a hearing aid feauture! Try shopping around with various brand phones rather than service providers.
hi there, i would like to know a mobile dat suitable for swift +120 hearing aid and have lost 98.3db of hearing and ALD That suitable forhearing aid model.pls send price quatation