Vodacom misses the ball….
Today I called Vodacom on their Specific Needs number, 12580, and spoke with a Call Centre consultant, named Mapoma.
She informed me that Vodacom only offer specific phones for people who have a visual impairment e.g. blind or low vision, they do not offer any products for people with a hearing loss e.g. phones that are telecoil enabled; airtime which can be used for sending sms’es etc. I asked her when Vodacom would begin to start supporting the deaf/Deaf/HoH communities? Mapoma did not have an answer and promised to take the matter up with her Supervisor.
Should we hold our breath??
I can relate to your frustration. Vodacom has given me the customers careline (an sms version where you can communicate with the careline via sms which was a bonus), but with much avail I received no response .